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Frequently Asked Questions


Do I need to install any software in order to use all your services?
Definitely not, you can use all our services online without the need to download or install any software.


Can I convert a file without signing in?
c Of course you can, our service is available at any time! However, we do recommend to register in order to have more file size and control.


How many times can I use filezigzag as a public user?
There is no limit as long as it’s under 100 MB.


What different file formats do you support?
We have divided our file formats into five main categories - Audio, Document, Image, Video and Archive Formats. To see our entire supported formats, Click file formats.


How will I know if my file type is not supported?
Automatically the system will detect the file format and alerts you if the file format is not supported.


Why can’t I upload my file?
Sometimes users face some problems while uploading their files, it can be one of those reasons:
  • File size is exceeding the set limit i.e free user has up to 100MB, free register users have up to 180MB, please check your file size before you proceed.
  • Your internet connection is weak, slow or unstable. Please try to connect to a different network or you can select your files through Google Drive from the Advanced Converter Tab.


Why my conversion has failed?
We support a lot of file formats but there are few reasons that might cause this fail:
  1. Your source file is corrupted: Sometimes the original file is missing some metadata that is essential to the existent of the file, this can happen due to a sudden stop while recording HD is full, power cut, etc. In this case, we are afraid that the file is useless.
  2. Your source file is encrypted.
  3. Every file format contains some codecs that sometimes cannot be converted.
  4. Our converter doesn’t identify your format at all.


Will I receive an email if the conversion has failed?
Yes, the system will automatically send an email message with the status for your conversion. If conversion fails you will receive the following message: "The file (the name of your file) has failed to convert to (format type).
If you need further help, please contact us at support@filezigzag.com.


How much time is required to convert a file?
Basically less than 5 minutes depends on the file size and server busy. But registered users receive their files faster since they are on a higher priority.


How can I download converted file?
You can download your file in two ways:
  1. By a direct link on the same download page.
  2. By email, you will receive an email with a link to download the converted file.


Why my file is downloaded as a zip file?
Sometimes the conversion process will result in more than one file (e.g MP4 to JPEG). Therefore, the files will be downloaded in a compressed zip file.


Can you convert the same file more than once?
Yes you can. Actually Filezigzag allows you to convert your source file again also convert the converted file to any other file format.



Is there a size limit to the file uploaded?
Yes there is a file limit depends on your registered plan:
  • Free public: 100 MB.
  • Free subscription: 180 MB.
  • 24H Plan: 2 GB.
  • Basic Plan: 500 MB.
  • Professional Plan: 1 GB.
  • Premium Plan: 2 GB.
  • You can view plans details and advantages on User registration Page.


How long do the downloaded links remain effective before expiry?
Links remain effective for 3 days for all users, unless you decided to delete it yourself.


How many times can I download my converted file?
You can download your converted file as many times as you want. However, the file will remain active for 3 days only for all users.
For developers, the URL generated to download the file will expire after 60 minutes and you will have to renew the URL using the API.


Are my files safe?
Definitely yes, we understand that your privacy is important to you and we make sure to protect your files.
  • Your files will remain in the server for 3 days and then automatically get deleted.
  • You can also delete your file instantly on the same page of conversion.


Why should I register with filezigzag?
As a free registered user, you will have the following benefits:
  • Upload files up to 180 MB.
  • You will have higher priority when you convert your file.
  • You will be able to manage your converted files and have more control over them.
  • For developers: You will have the ability to access API section.


I haven't received a confirmation email after registration?
If you have signed up but not yet received a confirmation email then please do one of the followings: Please know that you can access your account even if you didn’t confirm your email address.


I have forgotten my password, where can I reset it?
Click on sign in, then click on "Forget Password". The system will ask you to enter your registered email and a security code, after that you will receive an email with a link to complete the process of resetting your password. See screen shots.
Step1:

Step2:

Step3:



Can I delete my account?
No you can't. However there is no need to delete your account, we will not spam, we promise!
In case you want to cancel your registered paid plan, please open your Paypal account and cancel your account by following these steps:
  • Login to your PayPal account.
  • Click on the "Profile" tab you will find in the menu bar.
  • Click on "My money".
  • Choose "My preapproved payments" by clicking on "Update".
  • Select the subscription you want to cancel.


I have converted a file but did not receive an email?
If you are a public user, please check your inbox and junk mail. If you still have not received email about converted file please contact us at support@filezigzag.com.
For registered users your converted file will be added to your inbox directly in “my account” tab. unless it failed then you will receive a failure notification by email.
Please note that you can download your converted file instantly if you wait in the “process page”, we will redirect you to the “download page” after the conversion is done.


I noticed when converting a file, the result shows two file extensions, for example: converting document.doc to .pdf result shows document_doc.pdf, what does this mean?
It means your file extension is now ".pdf" format and the "_doc" before it is only a name & does not reflects the file type any more.


Can I share a file to multiple email addresses at the same time?
Yes, by separating the email addresses with "," or ";" with no spaces.


What type of file formats can the selected file be converted to?
The system automatically detects the file format and lists the available format types, as shown in the screen shot.



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FileZigZag supports different conversions -

Online Video Converter

,

Online Audio Converter

,

Online Image Converter

,

Online Documents Converter

,

Online Archive Converter

and many formats.
FileZigZag is a free online file conversion, Supports a wide variety of different file formats, videos, audio, images, documents, archives without download any software.
© 2018 FileZigZag